Wednesday, November 17, 2010

Facebook Pages - Building the REAL community

Facebook say Facebook Pages allow you to: “Connect with your audience, share your story and participate in real-time conversations quickly and easily on Facebook”. Read more over at Facebook here;

The below provides quick tips from the Rocktime Flashlight team on how to build a community on Facebook using Facebook Pages.

Building the Authentic Community

Facebook for business should be about genuine, valuable interaction with fans the most effective way to build the community is by engaging with your customer base. Critical mass online often takes time, remember it was the "Tortoise (slowly but surely) that won the race, when the Hare took a little nap”. Talk to us more about this analogy if you like, basically it sums up that slow organic growth in social media is not a bad thing.

Your Facebook Page needs to be engaging and interesting to ensure your fans/customers/potential customers, keep you in their news feeds. It doesn’t need to be “wham bam wham” with production of chat on your page wall, you just need to talk to your fans at a time suitable for them (when they are most engaged).
Ads can be used to give your community a boost, perhaps expanding to a new demographic, but the key is content, content, content.

Lessons in Engagement
  • Give your fans a reason to visit
  • Get them to love your page so they can recommend you to others
  • Provide interesting insights of value (to the fan)
  • Share news
  • Competitions
  • Deliver informative information which indicates that you know your industry and don't constantly promote your products or service
  • Give people a reason to talk about the page
  • Introduce people to the reasons as to why they should be visiting or liking the page
  • Be chatty & human to encourage conversation and ensure ongoing interaction
  • When delivering Facebook Ads, keep the target audience in mind, deliver an ad that will resonate with your fan rather than shouting about how great you are
  • Advertise on the Facebook page to encourage further interaction on your site
  • Make a note of all your customer touch points (Newsletters, Lost password, Page 404 not found) and how you can advertise your networks of interaction there to encourage Facebook Page fan growth
  • Finally, keep it real (think topical stories and conversations)


People tend to join a community when they see it has many fans already. You may develop a campaign (on or off Facebook) to encourage fans to join, but you must always return to the quality over quantity argument - will you get return?

You will if you devise a campaign closely linked to your target audience, that will deliver value.
A biggy to consider is that when launching any campaign attention needs to be given to the resource of social media & a strategy established for this to work. Along with delivering Facebook Pages strategy the Rocktime Flashlight team can assist with these Social Media resource issues, talk to us to find out more.

If you would like to share any further tips for Facebook Page Growth, feel free to comment below. I am sure we could share more, re: Facebook Mark Up Language (Facebook HTML) and Social Plugins, Apps, Multi Channel Integration, but we simply wanted to provide a simple list of 'do's', that our readers can use to help them get on the right track to Fan Page growth.

Author: Sarah Griffiths


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